<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Manage a PRTG hosted by Paessler Subscription

PRTG Network Monitor offers Monitoring as a Service with PRTG hosted by Paessler. PRTG hosted by Paessler runs in the cloud and does not require a PRTG core server installation inside your network, making monitoring even easier. We offer subscription plans that you can tailor to your needs and manage via the PRTG hosted by Paessler web portal on my-prtg.com.

All you need to do is open a web browser (Google Chrome 61 or later (recommended)), go to https://my-prtg.com, and log in to manage your subscription.

icon-book-arrowsFor details about setting up a PRTG hosted by Paessler instance, see manual section Create a PRTG Hosted by Paessler Instance.

Login Screen

Login Screen

Provide the credentials you entered when signing up and click Login or use single sign-on and continue with your Google+, Facebook, Windows, or Amazon account via the respective button.

System Status

The System Status gives you an overview of the overall status of PRTG hosted by Paessler, including services and features. Clicking the icon opens a new browser window.

System Status

System Status

Here you can see the status of your PRTG instances, my-prtg.com, authentication, and your subscriptions. You can also see a list of reported incidents such as version updates or scheduled maintenance. If you want to receive updates when there are issues, click the Subscribe to Updates button. You can receive updates via email or SMS text message. You can also contact support or view web feeds.

Dashboard

The Dashboard tab gives you an overview of your PRTG hosted by Paessler subscription. Here you can manage or cancel your subscription, or add a new subscription. If you have purchased a subscription, you will also see when your next payment is due. You can also click the link under Domain to open the PRTG web interface or click Change to change the domain name. The domain name can be anywhere from 4 and 60 characters long. Enter a domain name of your choice, such as myfirstdomain. So if you enter myfirstdomain as the domain name here, your PRTG hosted by Paessler instance will be reachable under myfirstdomain.my-prtg.com.

PRTG Hosted by Paessler Dashboard

PRTG Hosted by Paessler Dashboard

Click Manage Subscription to view your subscription details. The following information is displayed where you can edit your plan, payment, or billing address. Click Change Plan to save your changes.

Manage Subscription

Manage Subscription

Click New Subscription to add a new subscription to your account.

Add a New Subscription

Add a New Subscription

Enter a domain name, for example myseconddomain.my-prtg.com, choose a plan, and then enter your credit card information and billing address. Click Subscribe Now to add the subscription.

Click the Cancel Subscription link to cancel your PRTG hosted by Paessler subscription. Enter CANCEL in the field and click the Cancel Subscription button to finalize the cancellation.

Cancel a Subscription

Cancel a Subscription

History

This tab gives you an overview of the history of your subscriptions.

Subscription History

Subscription History

Account SettingsProfile

Here you can view your profile, view or update your payment information, and view your invoices.

Account Settings—Payment

When purchasing a subscription, you will need your payment information. Enter your credit card information and billing address here to save it for later use.

Payment Information

Payment Information

Account Settings—Invoices

Here you can view and download all of your invoices.

Logout

Click Logout in the upper-right corner to log out of your account.

 

Using PRTG hosted by Paessler—Topics

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